What is the maximum number of contacts that Cisco Finesse supports in a phone book?
B
Explanation:
http://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cust_contact/contact_center/finesse/finesse_1001/user/guide/CFIN_BK_CF7BB5C7_00_cisco-finesse-administration-1001/CFIN_BK_CF7BB5C7_00_cisco-finesse-administration-1001_chapter_0101.html
Where can you start, stop, and restart Cisco Unified Contact Center Express services?
C
An organization wants to collect an account number from a customer via IVR prompting Then the
customer wants to use a keystroke macro to insert the account number into the account number
field in the agent CRM desktop application. The keystroke macro will also initiate the CRM desktop
application and execute a database lookup from the CRM database server, in order to retrieve the
customer record
Which product provides these capabilities at the lowest cost?
E
You are designing a Cisco Unified Contact Center Express system with these four requirements
• 250 configured agents
• a maximum of 150 agents that are logged in at any time
• 30 agents that are able to make outbound calls
• 20 agents that are able to answer emails
How many premium seats should you purchase?
A
If you use skills-based routing, where is the agent selection criteria defined?
A
The Cisco Unified Contact Center Installer automatically installs which two features on the Cisco
Unified Contact Center Express server? (Choose two )
BC
Which type of information is available from the Cisco Unified Contact Center Express control center?
A
The Agent email feature is available in which Cisco Unified Contact Center Express packages?
C
Which interface is used to configure debug parameters for log files?
B
A customer purchases 200 Cisco Unified Center Express Premium agent seats In order to run a 30-
port outbound IVR campaign, which two addition items must the customer purchase?
BC