avaya 78950x practice test

Information in the Avaya Contact Center Select (ACCS) historical database Is summarized into
interval, daily, weekly, and monthly summaries.
If the current time is 8:05 AM, when could the first interval report be created that would include
current activity?

• A. Any time after 8:05 AM
• B. After midnight
• C. After 8:15 AM
• D. After 9:00 AM

The information used to populate Real Time Displays may be transmitted by using which two modes?
(Choose two.)

• A. Broadcast
• B. Unicast
• C. Anycast
• D. Multicast

A call variable is useful because of which two characteristics? (Choose two.)

• A. Only call variables of type Integer can be used as wild variables.
• B. Their values can be changed during a call session to serve as a collector for caller entered information.
• C. They can be assigned a range of values when they are created in the variable editor.
• D. They can be changed from call variable to global variable during a call session.

What are the two locations where a historical report can be saved? (Choose two.)

• A. In a Group folder
• B. In the Scheduled Events folder
• C. In the Public Report Templates folder
• D. In the Private Report Templates folder

A controlled directory number Is responsible for which basic Avaya Contact Center Select (ACCS)
process?

• A. Connecting voice contacts to the ACCS contact router
• B. Directing email and web communication contacts to the contact router
• C. Synching agents with extensions on IP Office in ACCS
• D. Processing voice and music recordings for flow and scripts

Which statement about the Orchestration Designer Treatment block is true?

• A. It is used to connect the caller to voice mail.
• B. It is used to play re-assurance messages to the caller.
• C. It is used to play music to the caller.
• D. It is used to offer the caller a selection prompt.

A user's access to prompt management controls through the Launchpad is controlled through which
three controls? (Choose three.)

• A. Partitions
• B. Element Manager login
• C. Access class
• D. Basic Launchpad rights
• E. Windows group security

What happens after an agent enters an After Call Work Item activity code while on a skillset call?

• A. The skillset call is released and the agent goes Into After Call Work state.
• B. The agent goes into a Walk Away state.
• C. When the agent releases the skillset call, they are automatically placed in an After Call Work state.
• D. After releasing the call, the agent must go Ready before entering the After Call Work state.

Which three methods of adding agents does Avaya Contact Center Select (ACCS) support? (Choose
three.)

• A. Contact Center Management multi add option
• B. Contact Center Management add agent
• C. Contact Center Management add many users
• D. Contact Center Configuration Tool
• E. Contact Center Management create copy

Which type of application variables are used to reference the sample prompts?

• A. RAN type variables
• B. STRING type variables
• C. MUSIC type variables
• D. LANGUAGE type variables