avaya 7492x practice test

To enable a Best Services Routing (BSR) lie strategy, when the Alternate Selection on BSR Ties
determines how BSR chooses which agent. Skill, or location to select, which two administration
forms need to be administered? (Choose two.)

• A. On the Feature Related System Parameters screen verity the BSR Tie Strategy field.
• B. On the VDN form, verify BSR Tie Strategy field.
• C. On the Hunt Group form verify BSR settings.
• D. Verify Suppression Timer Is set correctly In the BSR application plan.

What are two call vectoring command failures for "adjunct routing"? (Choose two.)

• A. The VDN's COR does not permit routing to the adjuncts applied destination.
• B. The specified agent Is not logged into the specified split tor a direct agent call.
• C. The VDN's COS-group does not have Console Permission set to y.
• D. The CTI link can be any Identifier.

A customer has calls coming Into their contact center constantly. They do not want their customers to
be waiting long before their call is answered, even if It is answered at a different site.
Which two features should be used in the vectors to ensure that all calls are answered tn a timely
fashion? (Choose two.)

• A. Network Call Redirection
• B. Look-ahead Interflow
• C. Virtual Outflow
• D. Enhanced Look-ahead Interflow

In administering multi-site Best Services Routing (BSR), what are the two configuration that are
associated VDN configuration (Choose two.)

• A. UUI Treatment
• B. Supplementary Service Protocol
• C. BSR Available Agent strategy
• D. BSR Application

While configuring a vector using the Best Services Routing (BSR) feature, the Installer was not able to
use the consider location command.
What is causing this problem?

• A. Expert Agent Selection (EAS) was not enabled on the Feature Related System Parameters form.
• B. The location number is not defined In the BSR application form.
• C. The ASAI routing is not enabled-
• D. Preference Handling Distribution (FAS-PHD) was not enabled on the System-Parameters Customer- Options form.

A customer wants to evaluate Call Center Elite/Communication Manager system performance to
observe usage trends and recommend updates or corrective actions.
Which object should the customer check to evaluate the system performance?

• A. System files
• B. Trace files
• C. Log files
• D. Traffic reports

A customer with multiple locations wants to effectively balance the call load among agents at the
various sites.
Which call center feature can provide this capability?

• A. Business Advocate (BA)
• B. Best Service Routing (BSR)
• C. Network Call Redirection (NCR)
• D. Least Occupied Agent (LOA)

Refer to the exhibit.

What are three reasons for turning on “Net Redir” = y? (Choose three.)

• A. Network Call Deflection does not use ISDN messaging.
• B. It supports route-to number ~rl23658888.
• C. It increases trunk usage and costs.
• D. It supports Network Call Transfer.
• E. It decreases trunk usage and costs.

What is the process for routing calls to one or more networked locations that appear as single center
called?

• A. Virtual Site Routing
• B. Multiple Routing
• C. Best Service Routing
• D. Interflow Routing

A customer wants to reduce costs in their contact center. They choose to employ Network Call
Redirection (NCR) to eliminate as much private network cost as possible. The call center is using Best
Services Routing (BSR) to distribute calls to multiple centers.
Which command in the vector would invoke NCR using BSR?

• A. route-to number 112920414
• B. route-t number 11292414
• C. reply-best
• D. queue-to best