avaya 7392x practice test

Which statement about concurrent agent user licenses is true?

• A. Number of agents that can be registered in more than one Communication Manager simultaneously.
• B. Number of agents that can be added to the system.
• C. Only the specified number of licensed units can gain access to more than one skill at a time.
• D. Only the specified number of licensed units can gain access to and register the agent with Communication Manager at any given time.

A customer is waiting. In queue, listening to music, and waiting for the call to be routed to an agent.
Which mechanism controls what happens while the customer is wafting In the queue?

• A. Agent Stations
• B. Vectors
• C. Skills
• D. Hunt Groups

A call center operations manager wants agents to manually enter a code to identify the reason for
being in auxiliary (AUX) work status.
Which feature must be activated on the system-parameters customer-options to allow this?
A. Call Work Codes
B. Authorization Codes
C. Reason Codes
D. AUX State Codes

While configuring the Service Observing feature, which three forms should be configured and/or
verified? (Choose three.)

• A. System Parameters Customer-Options
• B. Class of Restriction
• C. VuStats Display
• D. Feature-Related System Parameters
• E. Class of service

Which two statements about Automatic Call Distribution (ACD) with Expert Agent Selection (EAS)
disabled are true? (Choose two.)

• A. Agents should log in manually to each split.
• B. Agents could be logged in to 20 splits maximum.
• C. Splits could be measured by Basic Call Management System (BCMS).
• D. After an ACD-call, an agent will automatically change its state to AUX.

A customer wants to avoid an abandoned Call if an agent leaves their position, and an Incoming
automatic call distribution (ACD) call rings at the agent's phone.
Which call center feature provides this capability?

• A. Variable in Vectors
• B. Adjunct Routing
• C. Forced Agent Logout from the After Call Work (ACW) mode
• D. Redirection on No Answer (RONA)

Which three statements about configuring a Call Center with the Elite offer are true? (Choose three.)

• A. It is possible to use Vector Directory Number (VDN) skill preferences.
• B. Call Management System (CMS) or IQ must be used as the reporting tool.
• C. It includes Export Agent Selection (EAS) and Business Advocate (BA).
• D. Service Level Maximize (SLM) can be used as a skills-based call distribution type.
• E. SLM can be used as an agent-based call distribution type.

Which form displays the total number of Automatic Call Distribution (ACD) agents that can be logged
in simultaneously?

• A. System-Parameters Security
• B. Special System Parameters
• C. System-Parameters Customer-Options
• D. Feature-Related System Parameters

When a customer upgrades from Basic Avaya Call Center to Avaya Aura® Call Center Elite, which
three features are added? (Choose three.)
A. Service Level Maximize
B. Advocate
C. Hunt Group
D. Call Management System (CMS)
E. Agent Selection (EAS)

Refer to the exhibit.

You configured vectors in New York and Denver locations to look ahead interflow. You want your New
York location to interflow to your Denver location if the Denver split has less than 10 calls in queue.
After setting vectors in the exhibit you find that all calls are interflowing to Denver.
What would cause all calls to interflow to Denver?

• A. The route-to number command in step 6 in New York is allowing all calls to interflow to Denver.
• B. The wait-time command is step 3 on Denver is considered a call acceptance command and allowing all calls to interflow.
• C. The wait-time command step 1 in Denver is considered a call acceptance command and allowing all calls to interflow.
• D. Step 8 in the Denver command should be busy command.