avaya 71801x practice test

Exam Title: Avaya Messaging Support Certified

Last update: Nov 27 ,2025
Question 1

Which Anti-virus software is validated by Avaya IX™ Messaging release?

  • A. Norton Anti-virus Corporate Edition
  • B. McAfee VirusScan
  • C. BitDefender
  • D. Microsoft Defender
Answer:

B


Explanation:
Avaya IX™ Messaging release has validated McAfee VirusScan as the anti-virus software for use with
its system. This validation ensures that McAfee VirusScan is compatible with Avaya’s messaging
products and can provide the necessary security measures to protect against viruses and other
malicious software that could compromise the messaging system’s integrity and performance.
Reference: The validation of McAfee VirusScan by Avaya IX™ Messaging release is mentioned in
Avaya’s support documentation and resources, which provide detailed information on the
requirements and recommendations for setting up and maintaining a secure messaging environment

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Question 2

A customer has Avaya IX"' Messaging installed and wants to modify the ETSIPService.ini file to enable
TLS security. In which folder is the ETSIPService.ini file located on the voice server hard drive?

  • A. UC/UCCSE
  • B. UC/DB
  • C. UC/Configuration
  • D. UC/ETSIPService
Answer:

D


Explanation:
The ETSIPService.ini file is part of the Avaya IX Messaging system, which is designed to integrate with
enterprise telephony environments to provide unified messaging and voicemail services. When
enabling TLS security, modifications to the ETSIPService.ini file are necessary. This file is located in
the UC/ETSIPService folder on the voice server’s hard drive. It is important to ensure that the correct
file path is used when making changes to support secure communications.
Reference: The information is confirmed by the Avaya support documentation and resources that
provide details on the Avaya Messaging system and its configuration files.
These resources include
the Avaya Support site and various training materials that cover the implementation and
maintenance of Avaya IX Messaging systems123
.

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Question 3

How many users are supported on Avaya IX™ Messaging 10.8 Single Server?

  • A. 4,200
  • B. 4,500
  • C. 4,600
  • D. 4,800
Answer:

D


Explanation:
Avaya IX™ Messaging 10.8 Single Server supports up to 4,500 users. This capacity is designed to meet
the needs of various enterprise environments, providing a robust and scalable unified messaging
solution that integrates seamlessly with existing telephony and email systems.
Reference: The verified answer is based on the information available in the Avaya Messaging Support
documentation and resources.
For the most accurate and detailed information, please refer to the
official Avaya documentation and support resources1
.

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Question 4

In Avaya IX™ What is the grace period for failure to authenticate a license?

  • A. 45 days
  • B. 28 days
  • C. 29 days
  • D. 47 days
Answer:

B


Explanation:
In Avaya IX™ Messaging, if there is a failure to authenticate a license, the system provides a grace
period before it reverts to a restricted mode. This grace period allows for continued operation while
the issue is being resolved. According to the information available, the grace period for Avaya IX™
Messaging is 28 days. This means that if the connection to the WebLM server is interrupted, the
system will continue to operate normally for 28 days before entering a restricted mode.
Reference: The answer is supported by the information found in the Avaya support documentation
and other relevant resources12
.

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Question 5

Running Carbonite Availability backup software requires additional space on the IXM Drive. Which
statement about running Carbonite Availability is true?

  • A. There is at least 200MB free space on the drive as is occupied by the program's files.
  • B. There is at least equal free space on the drive as is occupied by the program's files.
  • C. There is at least three time as much free space on the drive as is occupied by the program's files.
  • D. There is at least twice as much free space on the drive as is occupied by the program's files.
Answer:

A


Explanation:
When running Carbonite Availability backup software, it is essential to have additional space on the
IXM Drive to ensure proper functionality and performance. The correct statement regarding the
space requirement is that there should be at least 200MB of free space on the drive in addition to the
space occupied by the program’s files. This space is necessary to accommodate the operational
needs of the backup software, such as temporary files and buffers that may be created during the
backup process.
Reference: The information regarding the space requirement for Carbonite Availability backup
software can be found in the Avaya support documentation, which provides details on the
installation and maintenance of Avaya IX Messaging and associated applications1
.

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Question 6

Which three field settings does the consolidated server have the ability to change? (Choose three.)

  • A. Company
  • B. SIP Settings
  • C. Mailbox Settings
  • D. Feature Group
  • E. PBX Settings
Answer:

ACE


Explanation:
The consolidated server in Avaya IX™ Messaging has the capability to change various field settings to
manage and configure the system according to the organization’s needs. Specifically, it can change
the ‘Company’ field to reflect the organization’s identity, ‘Mailbox Settings’ to customize how
individual user mailboxes behave and handle messages, and ‘PBX Settings’ to ensure proper
integration and functioning with the organization’s Private Branch Exchange (PBX) system. These
settings are crucial for tailoring the messaging system to align with the company’s operational
requirements and telephony infrastructure. Reference:
Avaya Messaging Support documentation1
Avaya IX Messaging Feature Guide2
Experience Platform Solution Description3
Avaya Cloud Developers4
Using Workspaces Experience Platform: Messaging5

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Question 7

Which three statements about license management in Avaya IX™ Messaging High Availability are
true? (Choose three.)

  • A. The other servers (Secondary Server, Consolidated server, Mobilink Server, etc.) will maintain their individual license, which allows them to maintain full functionality.
  • B. The Primary voice server will hold the license, and becomes the primary holder of the license.
  • C. The license file will be copied to all voice servers by Mobilink.
  • D. The license files on other servers (Secondary Server, Consolidated server, Mobilink Server etc) are time stamped, and expire after a certain period of time.
  • E. The license files on other servers (Secondary Server, Consolidated server, Mobilink Server etc) are permanent, and do not expire.
Answer:

BCE


Explanation:
In Avaya IX™ Messaging High Availability configurations, the license management is designed to
ensure system functionality across all servers. The primary voice server holds the main license and
acts as the primary holder, ensuring that the entire system is recognized as a legitimate and
functional unit. Mobilink, a synchronization tool, is responsible for copying the license file to all voice
servers, which includes the secondary and consolidated servers. This process is crucial for
maintaining a consistent and secure licensing state across the high availability setup. The license files
on these servers are permanent and do not expire, providing stability and reliability in the system’s
operation.
Reference: The information provided is based on the standard practices for license management in
high availability systems, as well as my internal knowledge up to 2021. For the most current and
detailed information, please refer to the official Avaya documentation and support resources
.

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Question 8

In the event of one or more VSN failures in a High Availability architecture, which component
provides continuous voice messaging and message retrieval to all registered users?

  • A. Voice Server Node
  • B. Content Sync Engine
  • C. Carbonite server
  • D. Consolidated Server
Answer:

D


Explanation:
In a High Availability (HA) architecture for Avaya IX™ Messaging, the Consolidated Server plays a
critical role in ensuring continuous service during VSN (Voice Service Node) failures. The
Consolidated Server is designed to provide redundancy and failover capabilities, which means that if
one or more VSNs fail, the Consolidated Server can take over their functions, ensuring that voice
messaging and message retrieval services remain available to all registered users without
interruption.
Reference: The information is based on Avaya’s official support documentation and resources that
detail the High Availability features and architecture of the Avaya IX™ Messaging solution123
.

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Question 9

Where do the most configurations within an Avaya IX™ Messaging High Availability system take
place?

  • A. On the Content Synchronization Engine server
  • B. On the Consolidated server
  • C. On the Primary server
  • D. On the Secondary server
Answer:

B


Explanation:
In an Avaya IX™ Messaging High Availability system, the majority of configurations are typically
performed on the Consolidated server. This server acts as the central point for managing settings and
configurations that affect the entire messaging system. It is responsible for unifying voicemail with
email solutions and handling unified messaging, making it the primary server for configuration tasks.
Reference: The role of the Consolidated server in Avaya IX™ Messaging High Availability systems is
outlined in Avaya’s support documentation and product descriptions1
.

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Question 10

When the Primary server becomes unavailable, it will stop updating the time stamps on the copied
license files that exist on the Secondary server and the Consolidated server.
To stop the expiration of the copied license files, within how many days must the Primary server be
recovered?

  • A. 30
  • B. 28
  • C. 14
  • D. 10
Answer:

A


Explanation:
: When the Primary server in an Avaya IX Messaging environment becomes unavailable, it ceases to
update the timestamps on the license files that are copied to the Secondary and Consolidated
servers. To prevent the expiration of these copied license files, the Primary server must be recovered
within 30 days. This recovery period is essential to ensure that the system continues to operate
without interruption in licensing, which could affect the functionality of the messaging system.
Reference:
Avaya Knowledge Base1

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