asq cmq-oe practice test

One of the primary purposes of a training needs analysis is to

• A. identify the employees' education levels
• B. validate management's strategic training vision
• C. determine where training will be most effective
• D. complete a cost-benefit analysis of the training plan

Which of the following steps should an organization take immediately after creating its strategic
plan?

• A. Translating the plan into actions
• B. Leveraging customer needs into profit opportunities
• C. Defining its mission and vision
• D. Deploying its quality' goals

ACME organization has several teams "feuding" with one another. This is causing quality issues with
customers, due to the variability in services and a lack of understanding not valuing what the other
learns are doing within the broader enterprise. An instructor has been identified to host team
budding exercises to help remediate die antagonism and get the employees focused on cooperative
value-laden improvement efforts. Which of the following training approaches would be most
effective?

• A. Process improvement training
• B. technical skills training
• C. Performance evaluation training
• D. Cross-functional training

Which of the following factors is most likely to affect a project's cost?

• A. Increased scope of work
• B. Unreliable tune estimates
• C. Supply delays
• D. Change of due dates

Performance appraisals and coaching techniques are most effective when they are combined to

• A. lead employees to higher levels of performance
• B. rank the workforce for pay increases or promotions
• C. Evaluate the performance of individual duals on a team
• D. discipline at-risk employees

During the initial stage of a team's development, the most appropriate leadership style is

• A. facilitative
• B. authoritative
• C. directive
• D. participative

A companywide quality management system is defined as a

• A. formal structure tor establishing and meeting quality goals throughout on organization
• B. documented process for planning and developing quality policies
• C. policy development process for quality that involves department-level leadership
• D. method of" ensuring that customer requirements take precedence over all other organizational considerations

During strategic planning, a team develops the following draft worksheet

The team is going to use this worksheet to

• A. establish trend analysis baselines
• B. conduct a stakeholder analysis
• C. prioritize actions for process improvements
• D. evaluate resource needs

Which of the following types of benchmarking is used to compare similar processes that are used in
different industries?

• A. Internal
• B. Financial
• C. Functional
• D. Generic

Which of the following elements is critical to teams being successful?

• A. They start with corporate objectives.
• B. They agree oil their mission or purpose.
• C. They establish weekly targets and plans
• D. They establish long-range goals.