apple svc-19a practice test

Which of the following are required to setup iTunes backup with an iPhone 8? (Сhoose two.)

• A. Encrypted volume on Mac or PC
• B. Lightning to USB Cable
• C. iCloud account
• D. Computer compatible with iTunes
• E. iTunes Store account

In which of the following circumstances should a technician ensure that he or she is grounded to
minimize ESD?

• A. The technician is conducting a current test on a device.
• B. The technician is working on a device that is plugged in to AC power.
• C. The technician is cleaning the display on a device after reassembly.
• D. The technician is replacing a circuit board inside a device.

Elizabeth would rather not answer phone calls using her iMac. Where in macOS can Elizabeth turn off
iPhone Cellular Calls?

• A. Turn off iPhone Cellular Calls in iCloud preferences.
• B. Turn off iPhone Cellular Calls in System Preferences.
• C. Turn off iPhone Cellular Calls in FaceTime preferences.
• D. Turn off iPhone Cellular Calls in Messages preferences.

Which of the following is an ESD precaution that must be taken when working with Apple devices?

• A. Use polyester foam mats to ground the workbench.
• B. Do not place internal components on metal surfaces.
• C. Pick up circuit boards using their connectors.
• D. When handling internal components, wear synthetic materials.

What are the features of using iCloud as a backup method for an iOS device?

• A. Always encrypts backups.
• B. Backups can be encrypted or un-encrypted.
• C. Offers up to 200 TB of storage.
• D. The customer can make backups over cellular networks.

What should be used to properly clean and restore an ESD mat?

• A. Any solvent based cleaner
• B. Distilled or bottled water
• C. Lint-free cloth
• D. A cleaner that is specifically designed for ESD mats

John is attempting to use Handoff with his recently updated iPhone and Mac. He does not see the
Handoff icon for the app he is using appear in macOS.
What troubleshooting step should John try first?

• A. Verify that both devices are connected to a Wi-Fi network using WPA2 security.
• B. Verify that iPhone Cellular Calls are turned on in System Preferences > Network.
• C. Verify that both devices have Wi-Fi turned on.
• D. Reset Network Settings on iPhone.

Which of the following statements is true of electrostatic discharge (ESD) damage?

• A. Conventional testing detects all damage caused by ESD.
• B. ESD should ideally occur near active electronic systems.
• C. Accidental ESD will result in fewer additional repairs on the same device.
• D. ESD impacts microscopic pathways on the integrated circuits.

Which of the following iPhones support using Memoji?

• A. iPhone X
• B. iPhone 7
• C. iPhone 8
• D. iPhone 6s

Which of the following is an ESD precaution according to Apple standards?

• A. Safety apron made of synthetic fibers should be worn.
• B. The relative humidity in a work area should be lower than 50 percent.
• C. An ionized air generator can be used instead of grounding a work area.
• D. A person working on an ESD-sensitive circuit should not be touched.