apple apple device support practice test

Exam Title: Apple Device Support Exam (SUP-2025)

Last update: Nov 27 ,2025
Question 1

Where in Settings can you review configuration profiles?

  • A. General > Privacy & Security
  • B. Profiles > Remote Management
  • C. General > VPN & Device Management
  • D. Privacy & Security > Profiles
Answer:

C


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Question 2

You install software that contains a system extension on a Mac. An alert appears. What should you
do?

  • A. Restart the Mac in Safe Mode, and use Control Center to reinstall the extension.
  • B. Use System Information to inspect and notarize the extension, then restart the Mac.
  • C. Open Migration Assistant, and update the extension to be compatible with the current version of macOS.
  • D. Open Privacy & Security settings, allow the extension, and restart the Mac.
Answer:

D


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Question 3

Which type of information can you review in System Information?

  • A. Analytics data that was sent to Apple
  • B. Results after running System Diagnostics
  • C. Results after running Apple Diagnostics
  • D. Results from Crash Reports
Answer:

C


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Question 4

What must you do to start Apple Diagnostics? (Image of macOS startup options)

  • A. Press and hold Option-D.
  • B. Press and hold Command-Option-D.
  • C. Press and hold Command-D.
  • D. Press and hold Shift-D.
Answer:

C


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Question 5

Several managed apps used for work collaboration disappeared from a user-owned iPhone. Which
user action would cause this?

  • A. Resetting network settings
  • B. Unenrolling from the organization’s MDM solution
  • C. Releasing the device from Apple Business Manager
  • D. Signing out of their personal Apple Account
Answer:

B


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Question 6

Which two of these conditions are required to automatically sync Safari profiles between devices?
(Select two.)

  • A. Devices use complex passwords.
  • B. Devices are signed in with the same Apple Account.
  • C. Safari is turned on in the iCloud section of Apple Account settings.
  • D. Private Browsing is turned off.
  • E. “Website tracking: Prevent cross-site tracking” is turned on.
Answer:

B,C


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Question 7

An app stopped responding. How can you use the Dock to force the app to quit?

  • A. Shift-click the app icon, then choose Force Quit from the shortcut menu.
  • B. Control-click the app icon, then choose Force Quit from the shortcut menu.
  • C. Fn (Function)-click the app icon, then choose Force Quit from the shortcut menu.
  • D. Esc (Escape)-click the app icon, then choose Force Quit from the shortcut menu.
Answer:

B


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Question 8

What keyboard shortcut can you type to open the Force Quit Applications window?

  • A. Option-Control-power button
  • B. Control-Command-power button
  • C. Option-Command-Esc (Escape)
  • D. Control-Command-Esc (Escape)
Answer:

C


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Question 9

Which are two requirements to sync Safari profiles automatically between devices? (Select two.)

  • A. Two-factor authentication
  • B. Contact Key Verification
  • C. Safari turned on in the iCloud section of Apple Account settings
  • D. Devices with the same Sign-In & Security settings
  • E. Devices signed in using the same Apple Account
Answer:

C,E


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Question 10

Which two features do you need to set up passkeys on Apple devices? (Select two.)

  • A. App-Specific Passwords
  • B. Two-factor authentication
  • C. Legacy Contact
  • D. iCloud Keychain
  • E. Account Recovery
Answer:

B,D


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