What include a wide variety of graphical and statistical methods to plan work activities, collect data,
analyze results, monitor progress, and solve problems?
D
An organization that is committed to total quality must apply it at which level?
D
A tool for organizing a large number of ideas, opinions and facts relating to a broad problem or
subject area is called:
B
Which of the following is NOT the management and planning tool?
D
What are spreadsheets that graphically display relationships between ideas, activities, or other
dimensions in such a way as to provide logical connecting points between each item?
A
A defect is any mistake or error that is passed on to the customer is known as:
C
Which is NOT the tool used in six-sigma efforts?
B
A line graph in which data are plotted over time is known as:
A
A special type of data collection forms in which the results may be interpreted on the form directly
without additional processing is called:
C
A basic statistical tool that graphically shows the frequency or number of observations of a particular
value or within a specified group is called:
A